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Title: Knowledge management: the key to delivering superior healthcare solutions. Innovative Knowledge Management: Concepts for Organizational Creativity and Collaborative Design
Epworth Authors: Wickramasinghe, Nilmini
Editors: Eardley, A.
Uden, L.
Keywords: Healthcare Information Systems
Healthcare Delivery
Knowledge Management Infrastructure
Knowledge Management
Networkcentric Healthcare
Information Communication Technology
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: Jan-2011
Publisher: IGI Global
Citation: chapter 11, pp. 190-203
Abstract: The proliferation of ICT (information communication technologies) throughout the business environment has lead to exponentially increasing amounts of data and information generation. Although these technologies were implemented to enhance and facilitate superior decision making, the result is information chaos and information overload; the productivity paradox (O’Brien, 2005; Laudon & Laudon, 2004; Jessup & Valacich, 2005; Haag et al. 2004). Knowledge management (KM) is a modern management technique designed to make sense of this information chaos by applying strategies, structures and techniques to apparently unrelated and seemingly irrelevant data elements and information in order to extract germane knowledge to aid superior decision making. Critical to knowledge management is the application of ICT. However it is the configuration of these technologies that is important to support the techniques of knowledge management. This chapter discusses how the process oriented knowledge generation framework of Boyd and the use of sophisticated ICT can enable the design of a networkcentric healthcare perspective that enables effective and efficient healthcare operations.
DOI: 10.4018/978-1-60566-701-0.ch011
ISBN: 9781605667010
Type: Chapter
Affiliated Organisations: School of Business IT and Logistics, RMIT University, Melbourne, Australia
Appears in Collections:Health Informatics

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