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Title: Consumers’ perspectives on the ‘Are You Worried’ escalation of care process.
Epworth Authors: Shakespeare, Stuart R.
Zeps, Nik
Daly, Sheila
Lynch, Jane
Stephenson, Paula
Hutchinson, Ana
Keywords: Patient
Escalation System
Patient Safety
Patient Empowerment
Consumer Satisfaction
Clinician Satisfaction
Are You Worried
Semi-Structured Interviews
Safety Net
Epworth HealthCare, Victoria, Australia
Issue Date: Oct-2020
Conference Name: Epworth HealthCare Research Month 2020
Conference Location: Epworth Research Institute, Victoria, Australia
Abstract: Patient and family activated escalations systems have been implemented throughout Australia as a safeguard for improving patient safety and empowering patients, families and carers to be active participants in their health care. The study was designed to assess consumer and clinician satisfaction, attitudes and understanding of the three step, consumer activated, escalation process at Epworth HealthCare entitled “Are You Worried”. The findings from phase one of the study identified gaps in knowledge and understanding of the “Are You Worried” escalation process for both staff and consumers. Phase two involves the development of a survey to further expand on the themes identified in phase one. Phase three will utilise the findings from phase two and will involve the implementation and evaluation of improvement strategies.
Type: Conference Poster
Affiliated Organisations: Deakin University, Centre for Quality and Patient Safety Research-Epworth HealthCare Partnership.
Appears in Collections:Research Month

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