Major eGovernment projects in health, education and transport in Victoria.

Abstract

26th Bled eConference - eInnovations: Challenges and Impacts for Individuals, Organizations and Society, Proceedings

This paper suggests that an understanding of eGovernment systems can be gained by examining them from the viewpoint of project management principles. The method adopted was to conduct a thematic analysis of documents describing six systems in the Australian state of Victoria. These projects were in Health, Education and Transport. Three were seen to be successful while three were not. The framework for the analysis was generated from a comparison of the general literature of project failure and the principles of two commonly used project management standards: PMBoK and PRINCE2. The comparison of successful and failed eGovernment projects within the same governmental departments enables conclusions to be drawn about the importance of stakeholder involvement and other project management principles.