Using Point of Care Systems to Deliver Patient-Centric Care: Lessons from an Australian Case Study

Abstract

Ensuring a high level of patient-centric care is an integral consideration globally for healthcare delivery today. Evidence from the literature underscores the benefits of such an approach for enhancing the quality of care and reducing associated costs. This study investigates the use of a point of care system’s ability to deliver high value patient-centric care across a private not-for-profit tertiary healthcare group in Australia. The results show that the examined system supports patient-centric care by facilitating the fostering of good relationships between patients and their clinicians, as well as building a cultural shift towards patient-centric care as part of standard practice.