Improving e-performance management in healthcare using intelligent IT solutions.

Abstract

Leading health care organisations are discovering the power of a performance management approach, driven by intelligent solutions (Hurst and Jee-Hughes 2001). Moreover, IT solution providers are nowadays developing and providing internet-based electronic services (e-services) featuring various intelligent functions. This then necessitates the development of an e-performance management application to improve performance management efficiency in the health care area by using such intelligent e-services. Specifically this chapter examines how a web-based performance management application will transform health care as hospitals strive to become more efficient in the way they manage their resources and deliver quality services. Through our proposed application some services are being put into electronic form at an exponential rate with the result that information can be managed as never before. Such applications provide the possibility to engage clinical staff and their patients and families in decision making, giving them greater responsibility for their own health. Thus this chapter explores such technologies as business intelligence (BI) lead real time performance management, both as a concept and as a technology, and defines some of the associated knowledge driven health solutions followed by an e-performance management application.