Reliability of qualitative data using text analysis: a Queensland Health case study.

Abstract

The chapter reports how reliability can be assured in qualitative data using text analytics principles, and it demonstrates this using a cohort analytics process, which used text mining on the data collected from 64 interviews conducted in Queensland Health wards. While the focus of the interviews was on implementing a technology, the text analysis was conducted to assure that the themes were exactly the focus of the study. Furthermore, the analytics helped to represent a visual view of the data, to imply the reliability of themes. We conducted the analytics to provide additional reliability than standard saturation, which is normally employed in a qualitative data analysis.