Using the point-of-care systems to deliver patient-centric care.

Abstract

INTRODUCTION: This study investigates the use of the OneView Point of Care system to deliver high value patient-centric care. The results show that the examined system supports patient-centric care by facilitating and fostering good relationships between patients and their clinicians, as well as building a cultural shift towards patient-centric care as part of standard practice. BACKGROUND: Patient-centric care provides customised precision care to each patient’s individual needs and requirements. The literature identifies several components of patient-centric care delivery, including; patient participation and involvement, the relationship between the patient and the healthcare professional, and the context where care is delivered. METHOD: This exploratory multi-site, single case study adopts a mixed methods approach to investigate the OneView Point of Care System and assess its impact on supporting patient-centric care delivery. Data collection includes a series of 15 semi-structured interviews carried out across the various sites of the selected case. Data triangulation was achieved by site visits and hermeneutic analysis of documents. RESULTS: The results to date highlight various aspects of how the system support patient-centric care. In addition, as the system is at the bedside, it requires the nursing staff to visit their designated wards more often, which helps better monitoring and patient engagement and supports the embracement of a patient-centric culture as part of standard care. CONCLUSION: The OneView Point of Care system was found to support the sustained delivery of patient-centric care. Critical aspects enabled and supported through the system include: increased patient participation and involvement, facilitating a stronger communication between the patient and the healthcare professional and thus not only improving the ability to share germane and pertinent information but also support a better patient-provider relationship. In addition, a culture shift is taking place to enable a patient-centric approach to become part of standard practice.