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Title: Knowledge-based issues for aid agencies in crisis scenarios: evolving from impediments to trust.
Epworth Authors: Wickramasinghe, Nilmini
Other Authors: Bali, Rajeev
Mann, Russell
Immonen, Aapo
Naguib, Raouf
Richards, Alan
Puentes, John
Marshall, Ian
Keywords: Crisis Response and Management
Emergency & Disaster Management
Government IS&IT
Knowledge Management
Knowledge-Based Impediments
United Nations
Crisis Situations
Environmental Safety
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2011
Publisher: IGI Global
Citation: International Journal of Information Systems for Crisis Response and Management (IJISCRAM). 2011; 3(3): 16-35
Abstract: As part of its expanding role, particularly as an agent of peace building, the United Nations (UN) actively participates in the implementation of measures to prevent and manage crisis/disaster situations. The purpose of such an approach is to empower the victims, protect the environment, rebuild communities, and create employment. However, real world crisis management situations are complex given the multiple interrelated interests, actors, relations, and objectives. Recent studies in healthcare contexts, which also have dynamic and complex operations, have shown the merit and benefits of employing various tools and techniques from the domain of knowledge management (KM). Hence, this paper investigates three distinct natural crisis situations (the 2010 Haiti Earthquake, the 2004 Boxing Day Asian Tsunami, and the 2001 Gujarat Earthquake) with which the United Nations and international aid agencies have been and are currently involved, to identify recurring issues which continue to provide knowledge-based impediments. Major findings from each case study are analyzed according to the estimated impact of identified impediments. The severity of the enumerated knowledge-based issues is quantified and compared by means of an assigned qualitative to identify the most significant attribute.
DOI: 10.4018/jiscrm.2011070102
ISSN: 1937-9390
Journal Title: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Type: Journal Article
Affiliated Organisations: Coventry University, UK
Ryerson University, Canada
Emergency Services College, Finland
Télécom Bretagne - Campus de Brest, France
University of Wollongong in Dubai, UAE
RMIT University, Australia
Type of Clinical Study or Trial: Case Reports
Appears in Collections:Health Informatics

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