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Title: The business value of IT in healthcare. Lean Thinking for Healthcare
Epworth Authors: Haddad, Peter
Wickramasinghe, Nilmini
Editors: Wickramasinghe, Nilmini
Other Authors: Gregory, Mark
Keywords: Business Value of IT
Technology Implementation
Clinical Informatics
Health Care Expenditure
Decision Making
Health Care Policy
Health Care Efficency
Lean Health
Lean Six Sigma
Chair of Health Information, Epworth HealthCare, Melbourne, Victoria, Australia
Issue Date: 2014
Publisher: Springer New York
Citation: Business value of IT in healthcare. In Lean Thinking for Healthcare (pp. 55-81). Springer New York.
Abstract: With the rapid increase of healthcare expenditures and the parallel increase of doubts about the efficiency of current healthcare systems, due to increasing number of medical incidents and problems, decision- and policy-makers in healthcare industry have started looking for adopting new management practices and strategies to reduce costs and increase healthcare quality, in other words, maximizing the value and minimizing waste. Investing more on information technology has been one of these new strategies. At the same time, lean thinking and Lean Six Sigma promises have been appealing for healthcare, after achieving good results in different industries. However, due to its uniqueness, healthcare industry should have its own definition of “value” as it extends this concept beyond the operational level to cover sociotechnical aspects. Thus, the role that information technology can play to facilitate business value, and later value, in healthcare is discussed in this chapter. Also, Lean and Lean Six Sigma in healthcare and their link to business value of IT are to be discussed, on a quest to draw a road map to better IT investments in healthcare to improve value generating in this industry.
ISBN: 9781461480365
Type: Chapter
Affiliated Organisations: Health Informatics
Type of Clinical Study or Trial: Exploratory Qualitative Design
Appears in Collections:Health Informatics

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