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Title: Information technology assessment for knowledge management. Creating knowledge-based health care organizations.
Authors: Wickramasinghe, Nilmini
Editors: Wickramasinghe, Nilmini
Other Authors: Sharma, Sushil
Gupta, Jatinder
Keywords: Knowledge Management
Knowledge Management Tools
Information-Driven Marketplace
Best Practice
Knowledge Assets
Technology Assessment Model
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2004
Publisher: Idea Group Publishing
Abstract: New technologies increasingly demand customers, new aggressive competitors and innovations in products and value now characterise our current competitive environment. Organisations in the 21st century have no choice but to invest in new technologies, especially knowledge management tools to enhance their services and products in order to meet the demands of today's information-driven, globally competitive marketplace. Knowledge embedded in brains, systems and technology has always been the key to economic development. However, knowledge management is increasingly being viewed as a strategy to leverage a firm's knowledge and best practices to serve customers and to be competitive. Several organisations have already started experimenting with knowledge management initiatives to capture and capitalise on knowledge assets and thereby claim the enormous benefits afforded by such endeavours including improved profitability and transformation of their businesses into new generation businesses. This chapter develops a technology assessment model for knowledge management indicating what kinds of computing and communications systems any organisation needs in order for it to have a sound knowledge management approach.
DOI: 59140-162-9.ch002
Type: Chapter
Appears in Collections:Health Informatics

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