Please use this identifier to cite or link to this item:
|Title:||Knowledge management: the key to delivering superior healthcare solutions.|
|Book Title:||Innovative Knowledge Management: Concepts for Organizational Creativity and Collaborative Design|
|Epworth Authors:||Wickramasinghe, Nilmini|
|Keywords:||Healthcare Information Systems|
Knowledge Management Infrastructure
Information Communication Technology
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
|Citation:||chapter 11, pp. 190-203|
|Abstract:||The proliferation of ICT (information communication technologies) throughout the business environment has lead to exponentially increasing amounts of data and information generation. Although these technologies were implemented to enhance and facilitate superior decision making, the result is information chaos and information overload; the productivity paradox (O’Brien, 2005; Laudon & Laudon, 2004; Jessup & Valacich, 2005; Haag et al. 2004). Knowledge management (KM) is a modern management technique designed to make sense of this information chaos by applying strategies, structures and techniques to apparently unrelated and seemingly irrelevant data elements and information in order to extract germane knowledge to aid superior decision making. Critical to knowledge management is the application of ICT. However it is the configuration of these technologies that is important to support the techniques of knowledge management. This chapter discusses how the process oriented knowledge generation framework of Boyd and the use of sophisticated ICT can enable the design of a networkcentric healthcare perspective that enables effective and efficient healthcare operations.|
|Affiliated Organisations:||School of Business IT and Logistics, RMIT University, Melbourne, Australia|
|Appears in Collections:||Health Informatics|
Files in This Item:
There are no files associated with this item.
Items in EKB are protected by copyright, with all rights reserved, unless otherwise indicated.