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dc.contributor.authorWickramasinghe, Nilmini-
dc.contributor.editorWickramasinghe, Nilmini-
dc.contributor.editorAl-Hakim, Latif-
dc.contributor.editorGonzalez, Chris-
dc.contributor.editorTan, Joseph-
dc.contributor.otherTroshani, Indrit-
dc.contributor.otherRao Hill, Sally-
dc.contributor.otherGoldberg, Steve-
dc.description.abstractChronic diseases such as diabetes often require lifestyle adjustment and sometimes lifelong medical care especially when patients are not admitted to hospitals. In this context, self-management becomes pivotal. Anecdotal evidence suggests that using wireless technologies to facilitate self-management, in particular, is increasing adherence and even treatment outcome in chronic disease management. However, it is not clear if and how using wireless technology solutions also improves patients’ service quality perception concerning their healthcare. The objective of this chapter is to address this shortcoming in existing literature and propose a service quality framework for wireless solutions in healthcare settings.en_US
dc.publisherSpringer New Yorken_US
dc.subjectChronic Diseaseen_US
dc.subjectWireless Technologyen_US
dc.subjectHealthcare Service Qualityen_US
dc.subjectHealthcare Deliveryen_US
dc.subjectQuality of Lifeen_US
dc.subjectService Quality Frameworken_US
dc.subjectChair of Health Informatics Management, Epworth HealthCare, Victoria, Australiaen_US
dc.titleImproving healthcare service quality and patients’ life quality through mobile technologies: The case of diabetes self-management.en_US
dc.description.affiliatesHealth Informaticsen_US
dc.title.bookLean Thinking for Healthcareen_US
Appears in Collections:Health Informatics

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