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Title: Improving healthcare service quality and patients’ life quality through mobile technologies: The case of diabetes self-management.
Book Title: Lean Thinking for Healthcare
Epworth Authors: Wickramasinghe, Nilmini
Editors: Wickramasinghe, Nilmini
Al-Hakim, Latif
Gonzalez, Chris
Tan, Joseph
Other Authors: Troshani, Indrit
Rao Hill, Sally
Goldberg, Steve
Keywords: Chronic Disease
Wireless Technology
Healthcare Service Quality
Healthcare Delivery
Quality of Life
Service Quality Framework
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2014
Publisher: Springer New York
Abstract: Chronic diseases such as diabetes often require lifestyle adjustment and sometimes lifelong medical care especially when patients are not admitted to hospitals. In this context, self-management becomes pivotal. Anecdotal evidence suggests that using wireless technologies to facilitate self-management, in particular, is increasing adherence and even treatment outcome in chronic disease management. However, it is not clear if and how using wireless technology solutions also improves patients’ service quality perception concerning their healthcare. The objective of this chapter is to address this shortcoming in existing literature and propose a service quality framework for wireless solutions in healthcare settings.
DOI: 10.1007/978-1-4614-8036-5_20
ISBN: 978-1-4614-8035-8
Type: Chapter
Affiliated Organisations: Health Informatics
Appears in Collections:Health Informatics

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