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Title: Using an e-health strategy to facilitate the design and development of effective healthcare processes. Lean Thinking for Healthcare
Authors: Wickramasinghe, Nilmini
Editors: Wickramasinghe, Nilmini
Al-Hakim, Latif
Gonzalez, Chris
Tan, Jospeh
Other Authors: di Francesco, Raphael
Keywords: E-Health
E-Health Solutions
World Health Organisation
Information Communication Technology
Healthcare Delivery
Knowledge Management
Strategy Definition
Strategic Planning Process
TOWS • Six Sigma
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2014
Publisher: Springer New York
Abstract: The recent discussions and adoptions of e-health, and more specifically e-health solutions, within Australia and internationally can also be thought of as a catalyst for improving quality and safety, managing risk and controlling runaway cost in health care. e-Health, as defined by the World Health Organisation (WHO), is a combination of information and communication technologies in the health sector. The ultimate goal of e-health is to strengthen health systems, support delivery of high quality care, improve people’s health and monitor public health (; thus it is also integrally connected with process improvement and hence the principles of lean thinking and six sigma are relevant in this context. The following looks at what Epworth HealthCare (Epworth) could adopt in order to embrace a complete e-health solution that is consistent with its expansion and redevelopment programme as well as the goal to provide the hospital with state-of-the-art facilities into the future. As noted in the literature, such an examination of a large-scale project represents a unique opportunity to implement digital clinical systems, which underpin redesigned workflow and processes to achieve improvements in standards, performance, quality of clinical care, safety and reduce risks. The case study thus outlines a proposed plan that focuses on developing an all encompassing e-health strategy to support the hospital’s healthcare strategic plan and the goals set by the Epworth board.
DOI: 10.1007/978-1-4614-8036-5_24
ISBN: 978-1-4614-8035-8
Type: Chapter
Affiliated Organisations: Health Informatics
Appears in Collections:Health Informatics

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