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Title: A multi-centred empirical study to measure and validate user satisfaction with hospital information services in Australia and Germany.
Book Title: Contemporary Consumer Health Informatics
Epworth Authors: Wickramasinghe, Nilmini
Other Authors: Simon, A.
Davey, B.
Flaiz, B.
Karpathiou, V.
Keywords: Hospital Information Services
User Statisfaction
Health Care Data
Ease of Use
Hospital IT Departments
Chief Information Officer
IT Services
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: Jan-2016
Publisher: Springer International Publishing
Citation: Simon A., Davey B., Flaiz B., Karpathiou V., Wickramasinghe N. (2016) A Multi-centred Empirical Study to Measure and Validate User Satisfaction with Hospital Information Services in Australia and Germany. In: Wickramasinghe N., Troshani I., Tan J. (eds) Contemporary Consumer Health Informatics. Healthcare Delivery in the Information Age. Springer, Cham
Abstract: This chapter serves to describe a systematic approach designed to develop a sound understanding of user satisfaction of hospital information services. The design incorporates the hospital context where consumers of healthcare data are many and varied, including physicians, nurses, surgeons and allied healthcare professionals, as well as various levels of management. The project described is designed to develop a thorough and in-depth analysis of all these user needs and, thus, systems can be designed optimally, which, in turn, will lead to better healthcare outcomes. The project outcomes include a verified instrument catering to user satisfaction within the hospital context.
DOI: 10.1007/978-3-319-25973-4_5
ISBN: 9783319259734
Type: Chapter
Appears in Collections:Health Informatics

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