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Title: The development of a secure hospital messaging and communication platform. Handbook of Research on Healthcare Administration and Management
Authors: Wickramasinghe, Nilmini
Editors: Wickramasinghe, Nilmini
Other Authors: Moghimi, H.
Keywords: Information Communication Technology
Communication Theory
Activity Theory
Agency Theory
Hospital Communication
Patient Care
Health Technology
Communication Systems
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2017
Publisher: IGI Global
Abstract: Pagers and phone conversations have been the stalwarts of hospital communication. With good reason - they are simple, reliable and relatively inexpensive. However, with the increasing complexity of patient care, the need for greater speed and the general inexorable progress of health technology, hospital communication systems appear to be increasingly inefficient, non-secure, and inadequate. Thus, this study is proposed to answer the key research question: How can ICT (information communication technology) solutions ameliorate the current challenges regarding communication inefficiencies within healthcare? To answer this question, the study will design and develop a bespoke ICT solution for a specific context using three strong theories; communication theory, activity theory and agency theory to make a robust body of knowledge for the proposed solution. Further, it will serve to establish proof of concept, usability and feasibility of the proffered solution. The study participants will be selected from medical and nursing staff.
ISBN: 9781522509202
Type: Chapter
Affiliated Organisations: Health Informatics
RMIT University, Melbourne, Victoria, Australia
Appears in Collections:Health Informatics

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