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Title: Using ANT to understand the implementation of a billing and patient management system in an IPA.
Epworth Authors: Wickramasinghe, Nilmini
Other Authors: Arias, Ray
Tumu, Srinath
Keywords: Actor Network Theory
Healthcare Management
Information Communication Technology
Independent Practice Association
Billing Systems
Practice Management
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2008
Publisher: Inderscience
Citation: Int. J. of Healthcare Technology and Management, 2008; 9(5/6): 552-568
Abstract: Healthcare organisations in the US are facing the daunting task of trying to stem escalating delivery costs and yet provide higher quality. While the specific solution has yet to be determined, all are agreed that ICT (information communication technology) use holds the key. Therefore, we are seeing the embracing of various billing and practice management systems as well as electronic patient records systems in the US healthcare sector. In such an environment, it becomes critical to understand the key dynamics so that superior operations and, thereby, value driven, patient centric and IT enabled healthcare delivery ensues. The following uses ANT (actor network theory) as a useful lens to support a detailed analysis of the implementation of a billing practice management system in an IPA (independent practice management system).
DOI: 10.1504/IJHTM.2008.020205
ISSN: 1741-5144
Journal Title: International Journal of Healthcare Technology and Management
Type: Journal Article
Affiliated Organisations: Center for the Management of Medical Technology, Stuart School of Business, Illinois Institute of Technology, 565 W Adams St., Chicago, IL 60661, USA.
Appears in Collections:Health Informatics

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