Please use this identifier to cite or link to this item: http://hdl.handle.net/11434/1337
Title: Exploring nurses’ reactions to electronic nursing documentation at the point of care.
Epworth Authors: Wickramasinghe, Nilmini
Haddad, Peter
Botti, Mari
Other Authors: Nguyen, Lemai
Redley, Bernice
Muhammad, Imran
Keywords: E-Health
Actor-Network Theory
ANT
Usability
Feasibility
Socio-Technical Theory
Nurses' Attitudes
Nurses' Perception
Nurses' Reactions
Point-of-Care Information System
Nursing Care
Desing Science Research Methodology
DSRM
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Epworth/Deakin Centre for Clinical Nursing Research, Epworth Healthcare, Victoria, Australia.
Issue Date: Nov-2017
Publisher: Emerald
Citation: Information Technology & People, 2017; 30(4): 809-831
Abstract: Purpose: The purpose of this paper is to investigate nurses’ attitudes, perceptions, and reactions to a new point-of-care information system for documenting nursing care. Design/methodology/approach: A design science research methodology (DSRM) was used to examine the feasibility and usability of a novel nursing informatics solution in the context of acute hospital care. Data were collected using focus groups and non-participant observations. Analyses were guided by the theoretical lens of actor-network theory (ANT). Findings: The findings unpack an understanding of the potential value of a new technology, rather than a binary understanding of positive or negative value. Using the ANT lens, the study reveals the dynamics of the nurse-technology relationships and consequent disruptions throughout the translation process. The findings highlight the central role of negotiation in the socio-technical construction of the hybrid actor-network during the implementation of new technology in acute hospital contexts. Research limitations/implications: Further studies are needed to investigate the dynamics and complexity of the translation process that occurs during technology adoption, reactions of the involved actors to the emerging network and impacts on their role and work process. Practical implications: Engaging nurses early during development and testing; aligning the new system’s functionality and interface with nurses’ interests and work practices; and supporting changes to clinical work process to enable an effective heterogeneous actor-network to emerge and become stable. Originality/value: This study presents a novel use of ANT in a DSRM to understand an enterprise-wide system involving nurses and real clinical settings. The emerged actor-network provides insights into the translation process when nurses adapt to using new technology in their work.
URI: http://hdl.handle.net/11434/1337
DOI: 10.1108/ITP-10-2015-0269
ISSN: 0959-3845
Journal Title: Information Technology & People
Type: Journal Article
Affiliated Organisations: Department of Information Systems and Business Analytics, Deakin University, Burwood, Australia
Monash Health, Clayton, Australia
Deakin University, Burwood, Australia
Appears in Collections:Health Informatics

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