Please use this identifier to cite or link to this item: http://hdl.handle.net/11434/1329
Title: Building systems around reverse value chain: a new system development approach.
Epworth Authors: Wickramasinghe, Nilmini
Other Authors: Sharma, Sushil
Singh, Mohini
Keywords: Web-Based Information Systems
Reverse Value Chain
System Development
Small and Medium Enterprises
SMEs
E-Commerce
Electronic Commerce
Customer Relationship Management
CRM
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: Jan-2005
Publisher: Inderscience Publishers
Citation: Int. J. of Management and Enterprise Development, 2005; 2(1): 93-105
Abstract: The strive to build customer-centric organisations and the transition from passive to active customer is causing companies to build their information systems around reverse value chain. These systems usually termed as ''web-based information systems'' are changing market dynamics and the manner in which firms conduct business. Customer-centric web-based information systems demand new approach to systems development. Advances in technology are making reverse value chain logic – focusing on the customer and the dynamics of a changing market – a business imperative, and companies that have reversed the value chain are realising significant strategic advantages over their competitors. This paper describes about new approach of building systems around reverse value chain and the design characteristics of web-based information systems.
URI: http://hdl.handle.net/11434/1329
DOI: 10.1504/IJMED.2005.006032
ISSN: 1741-8127
1468-4330
Journal Title: International Journal of Management and Enterprise Development
Type: Journal Article
Affiliated Organisations: Department of Information Systems and Operations Management, Ball State University Muncie, IN 47306, USA.
Computer and Information Science Department, James J. Nance College of Business Administration, Cleveland State University Cleveland, OH 44114, USA
School of Business Information Technology, RMIT University, GPO Box 2476V, Melbourne VIC 3001, Australia
Appears in Collections:Health Informatics

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