Please use this identifier to cite or link to this item:
Title: Integrating knowledge workers and the organization: the role of IT.
Authors: Wickramasinghe, Nilmini
Other Authors: Ginzberg, Michael
Keywords: Contract Services
Organization & Administration
Health Services Administration
Managed Care Programs
Management Information Systems
Medical Record Systems
Staff Development
Agency Theory
Goal Alignment
Knowledge Worker Agents
Information Systems/ Information Technology
Enterprise-Wide Systems
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: 2001
Publisher: MCB UP Ltd
Citation: Int J Health Care Qual Assur Inc Leadersh Health Serv. 2001;14(6-7):245-53
Abstract: Agency theory is primarily concerned with the relationship between the principal (employer/purchaser) and the agent (employee/contractor) in the issue of goal-aligned behavior. Jensen and Meckling and others were not referring to a knowledge worker agent in their conceptualization of the principal/agent relationship. The significance of having a knowledge worker agent is that the decision rights are no longer located with the principal but with the agent. This in turn has a tremendous bearing on goal alignment and agency problems. We propose that information systems/information technology (IS/IT), in particular enterprise wide systems, can alleviate these agency problems. We illustrate this through a case example from health care, an industry with a high proportion of knowledge worker agents.
DOI: 10.1108/09526860110404185
PubMed URL:
ISSN: 0952-6862
Journal Title: International Journal of Health Care Quality Assurance
Type: Journal Article
Affiliated Organisations: Computer & Information Science Department, Cleveland State University, Cleveland, Ohio, USA
Appears in Collections:Health Informatics

Files in This Item:
There are no files associated with this item.

Items in Epworth are protected by copyright, with all rights reserved, unless otherwise indicated.