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Title: Integrating e-commerce and knowledge management—what does the Kaiser experience really tell us?
Authors: Wickramasinghe, Nilmini
Other Authors: Mills, Gail
Keywords: E-Medical Records
Knowledge Management
Knowledge Management Systems
Information Systems/ Information Technology
Electronic Commerce
Medical Automated Record System
Knowledge Workers
Delivery of Healthcare
Customer Moment of Value
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: Aug-2002
Publisher: Elsevier
Citation: International Journal of Accounting Information Systems, Aug 2002; 3(2): 83-98
Abstract: The growth of e-commerce (electronic commerce) is vast, complex and rapidly expanding. E-commerce is clearly an integral part of business, spreading across the areas of Business to Consumer, Business to Business, e-government and e-health. In fact, we could be forgiven for thinking we are in the e-millennium. E-medical record is an example of one such e-initiative to touch the health care sector. However, the true advantages of these e-medical records are not clear. We present the case example of medical automated record system (MARS), the automated medical record system at Kaiser Permanente-Ohio. In so doing, we show that the true advantage of this system is that it functions as a knowledge management system (KMS) simultaneously enabling and facilitating convergence and compliance of health care treatment, as well as enhancing and supporting the creation and renewal of knowledge pertaining to health care delivery. This demonstrates the importance of integrating a knowledge management focus in many e-commerce initiatives and we conclude by outlining the implications of such a focus for all organisations trying to increase their customer moment of value.
DOI: 10.1016/S1467-0895(02)00037-4
ISSN: 1467-0895
Journal Title: International Journal of Accounting Information Systems
Type: Journal Article
Affiliated Organisations: Department of Accounting, Faculty of Economics, The University of Melbourne, Melbourne, Victoria 3010, Australia
Appears in Collections:Health Informatics

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