Please use this identifier to cite or link to this item:
Title: Managing managed care: the enabling role of IS/IT.
Authors: Wickramasinghe, Nilmini
Other Authors: Lamb, Robert
Keywords: Knowledge Worker
Information Systems/ Information Technology
Healthcare Industry
Agency Theory
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
Issue Date: Sep-2002
Publisher: MCB UP Ltd
Citation: Journal of Management in Medicine, September 2002; 16(2/3): 238-250
Abstract: In their conceptualization of the principal/agent relationship, Jensen and Meckling were not referring to a knowledge worker (KW) agent. Agency theory is extended to the context of a KW agent to identify a key role for IS/IT in facilitating the monitoring function. To test this, the dynamics of a critical principal‐KW agent relationship in the health‐care industry are investigated. It is demonstrated that IS/IT goes beyond just alleviating the agency problem to enabling the KW agent to perform “self‐monitoring”. The results are significant for health care, agency relationships and the use of IS/IT with knowledge workers.
DOI: 10.1108/02689230210434961
ISSN: 0268-9235
Journal Title: Journal of Management in Medicine
Type: Journal Article
Affiliated Organisations: Information Technology Management, College of Business Administration, University of Hawaii, Manoa, Honolulu, Hawaii, USA
Computer and Information Sciences, James J. Nance College of Business Administration, Cleveland State University, Cleveland, Ohio, USA
Appears in Collections:Health Informatics

Files in This Item:
There are no files associated with this item.

Items in Epworth are protected by copyright, with all rights reserved, unless otherwise indicated.