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|Title:||Managing managed care: the enabling role of IS/IT.|
|Epworth Authors:||Wickramasinghe, Nilmini|
|Other Authors:||Lamb, Robert|
Information Systems/ Information Technology
Chair of Health Informatics Management, Epworth HealthCare, Victoria, Australia
|Publisher:||MCB UP Ltd|
|Citation:||Journal of Management in Medicine, September 2002; 16(2/3): 238-250|
|Abstract:||In their conceptualization of the principal/agent relationship, Jensen and Meckling were not referring to a knowledge worker (KW) agent. Agency theory is extended to the context of a KW agent to identify a key role for IS/IT in facilitating the monitoring function. To test this, the dynamics of a critical principal‐KW agent relationship in the health‐care industry are investigated. It is demonstrated that IS/IT goes beyond just alleviating the agency problem to enabling the KW agent to perform “self‐monitoring”. The results are significant for health care, agency relationships and the use of IS/IT with knowledge workers.|
|Journal Title:||Journal of Management in Medicine|
|Affiliated Organisations:||Information Technology Management, College of Business Administration, University of Hawaii, Manoa, Honolulu, Hawaii, USA|
Computer and Information Sciences, James J. Nance College of Business Administration, Cleveland State University, Cleveland, Ohio, USA
|Appears in Collections:||Health Informatics|
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