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dc.contributor.authorWickramasinghe, Nilmini-
dc.contributor.otherBali, Rajeev-
dc.contributor.otherMann, Russell-
dc.contributor.otherImmonen, Aapo-
dc.contributor.otherNaguib, Raouf-
dc.contributor.otherRichards, Alan-
dc.contributor.otherPuentes, John-
dc.contributor.otherMarshall, Ian-
dc.identifier.citationInternational Journal of Information Systems for Crisis Response and Management (IJISCRAM). 2011; 3(3): 16-35en_US
dc.description.abstractAs part of its expanding role, particularly as an agent of peace building, the United Nations (UN) actively participates in the implementation of measures to prevent and manage crisis/disaster situations. The purpose of such an approach is to empower the victims, protect the environment, rebuild communities, and create employment. However, real world crisis management situations are complex given the multiple interrelated interests, actors, relations, and objectives. Recent studies in healthcare contexts, which also have dynamic and complex operations, have shown the merit and benefits of employing various tools and techniques from the domain of knowledge management (KM). Hence, this paper investigates three distinct natural crisis situations (the 2010 Haiti Earthquake, the 2004 Boxing Day Asian Tsunami, and the 2001 Gujarat Earthquake) with which the United Nations and international aid agencies have been and are currently involved, to identify recurring issues which continue to provide knowledge-based impediments. Major findings from each case study are analyzed according to the estimated impact of identified impediments. The severity of the enumerated knowledge-based issues is quantified and compared by means of an assigned qualitative to identify the most significant attribute.en_US
dc.publisherIGI Globalen_US
dc.subjectCrisis Response and Managementen_US
dc.subjectEmergency & Disaster Managementen_US
dc.subjectGovernment IS&ITen_US
dc.subjectKnowledge Managementen_US
dc.subjectKnowledge-Based Impedimentsen_US
dc.subjectUnited Nationsen_US
dc.subjectCrisis Situationsen_US
dc.subjectEnvironmental Safetyen_US
dc.subjectChair of Health Informatics Management, Epworth HealthCare, Victoria, Australiaen_US
dc.titleKnowledge-based issues for aid agencies in crisis scenarios: evolving from impediments to trust.en_US
dc.typeJournal Articleen_US
dc.identifier.journaltitleInternational Journal of Information Systems for Crisis Response and Management (IJISCRAM)en_US
dc.description.affiliatesCoventry University, UKen_US
dc.description.affiliatesRyerson University, Canadaen_US
dc.description.affiliatesEmergency Services College, Finlanden_US
dc.description.affiliatesTélécom Bretagne - Campus de Brest, Franceen_US
dc.description.affiliatesUniversity of Wollongong in Dubai, UAE-
dc.description.affiliatesRMIT University, Australia-
dc.type.studyortrialCase Reportsen_US
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